Dubrovnik Explore
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Terms of Service

Reservations with Dubrovnik Explore should be made at least 12 hours in advance. A booking is valid only upon our written confirmation.

01

Booking rules

Reservations with Dubrovnik Explore should be made at least 12 hours in advance. A booking is valid only upon our written confirmation.

02

Free waiting time

  • Airport: 60 minutes free after landing. We track flights.
  • Other pickups: 15 minutes free waiting time.
  • Extra time: Charged if applicable.
03

Cancellation policy

  • 24h+ before: Free cancellation / full refund.
  • Under 24h before: 100% charged (no refund).
  • No-show: 100% charged.
04

Luggage

1 suitcase (23 kg) + 1 hand luggage per person is standard. Please inform us in advance about extra luggage so we can arrange the right vehicle.

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Cleaning & damage

If a passenger soils the vehicle (vomiting, spills) requiring professional cleaning, a cleaning fee of €150 will be charged immediately.

05

Payment methods

We accept cash (EUR) or credit cards. For full-day tours, a deposit may be required to secure the date. All prices include VAT.

06

Safety & conduct

Seatbelts are mandatory. We reserve the right to refuse service to any passenger who is visibly intoxicated or aggressive.

07

Legal jurisdiction

These terms are governed by Croatian law. In the event of a dispute, the court in Dubrovnik has exclusive jurisdiction.

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